Returns Policy

 

Returns Policy

If you change your mind about an online purchase, you can cancel your order within 24 hours by emailing sales@echogrove.com.au 

After this time, we cannot accept returns of furniture products for change to mind, except at Echo Groves absolute discretion. 

 

Homewares Orders

In addition to the above, if you change your mind about a homewares purchase ordered online or collected and paid for in store, you may return the product within 7 days of delivery (if ordered online) or purchase (if bought in store), provided the product is returned in its original condition, in its original unopened and sealed packaging, and with the original sales docket or other proof of purchase. Online orders can be returned to any Echo Grove store, or by post to:

Online Returns:

75 Spine Street, Sumner, Qld 4074

Please note that items posted are at your cost and risk, and Echo grove shall not refund for products that are not received, or that are received broken or damaged. 

Products excluded from our 7 days returns policy are upholstered and furniture products, clearance and sale products, products sold as seconds, floor-stock, repaired products, or products that have a defect where this has been drawn to the customers attention before the purchase of the product.

 

Defective products

If you believe your product has a defect, please contact us directly on 0733767401or email: customerservice@echogrove.com.au