Returns Policy

Returns Policy: Furnishings

If you change your mind about an online purchase, you can cancel your order within 24 hours by emailing sales@echogrove.com.au and provide valid and legitimate reasoning for your change of mind. If you have any queries regarding a product or purchase, we advise contacting an Echo Grove representative prior to purchase, we will gladly provide further clarification and personal service for your buying confidence.

After this time, we cannot accept the cancellation or return of furniture products for change of mind, except at Echo Groves absolute discretion. 

 

Returns Policy: Homewares

In addition to the above, if you change your mind about a homewares purchase ordered online or collected and paid for in-store, you may return the product within 7 days of delivery receivership (if ordered online) or purchase (if bought in-store), provided the product is returned in its original condition, in its original unopened and sealed packaging, and with the original sales docket or other proof of purchase. Store credit will be applied once the inspection and approval of the original condition of the returned item(s) are completed.
 


Returns Policy: Online Returns
Please note that all items posted via any general courier service are done so at your discretion, cost and risk, Echo grove shall not refund for products that are not received, or that are received broken or damaged.

Products excluded from our 7 days returns policy are: indoor and outdoor furniture products, indoor and outdoor lighting products, any delicate products containing glass or marble surfaces, any wall hanging products such as artwork or mirrors, clearance and sale products, products sold as seconds, floor-stock, repaired products, or products that have a defect where this has been drawn to the customer's attention before the purchase of the product.

Online orders can be returned to any Echo Grove store with prior advice, or by post: 75 Spine Street, Sumner, Brisbane, Qld, 4074.

 

 

 

Defective products

To provide a smooth, positive, and satisfying buying experience, we perform spot checks on most items prior to dispatch. We understand that there can sometimes be specifics that are unable to be identified until a product has arrived, if you believe your product has a defect that has not previously been raised to your attention, please contact us directly on 07) 3376 7401 or via email: sales@echogrove.com.au